QC and Material Safety
Product quality is a great concern for all companies, but for firms that import from overseas, quality control warrants even more attention. This is because great physical distances, longer lead time, expensive shipping costs, cultural differences, and communication problems will all make discovery of quality issues much later and problem resolution much more difficult.
Common Quality IssuesQuality issues can be in many different forms. The table below lists the most typical and common problem categories we have encountered in our experience.
|Typical Quality Problem Areas|
|Packaging||Packaging requirements are often very specific for marketing or shipping protection reasons. Commonly used packaging materials are pp bags, inner boxes, header cards, plastic holding trays, wrapping papers, etc. Since different clients often need different packaging for the same products produced by the same manufacturers, we ensure packaging requirements are met correctly and consistently each time through detailed written instruction, pictures and product inspection.|
|Labeling||Depending on the product, labels can be regular adhesive labels, fabric, aluminum-coated, plastic, or other materials. They can simply have black words/numbers printed on them or with 4-color printing artwork. The position of the label, the size, the correct words or artwork need to be reconfirmed and checked against documentation, artwork or samples for every production run.|
|Product Specification||For each order, we send, as attachment, checklists of important product features and requirements that might be easily overlooked, in addition to a full detailed specification sheet of the product. Follow ups and inspections will be conducted during and after productions.|
|Customized Configuration||Clients often need customized configuration for products that are relatively technically sophisticated. Examples are microscopes and balances. These special requirements are kept in our product technical configuration sheet, which will be used for each production run. Our technical inspector will ensure conformity.|
|Technical Quality||For product features that cannot be inspected by simple visual observation, measuring, and trying, we will use experienced technical inspector to conduct technical product inspection.Microscope is a good example, which our technical inspector will typically participate in quality control during production and, most of the time, technically check each set.|
|Repeat & Frequent Issues||Mistakes or problems with products that have occurred in the past are recorded in our quality checklists. Special attention will be paid to these problems, and special instructions will be sent to manufacturers.|
|Unapproved Changes||Regardless of the intention or how small the change is, unapproved changes to any product feature may have unexpected negative impact on the client’s marketing strategy or product design. Our manufacturers are instructed not to make any unapproved changes on products. Our rigorous inspection procedure also minimizes the possibility of unapproved product changes.|
|Overall Cleanness and Look||We pay attention to general cleanness and appearance of the products. Products that are not clean or with excessive scratches or dents will be either replaced or rejected.|